2025 Volkswagen Jetta GLI for Sale in Salt Lake City, UT


2025 Volkswagen Jetta GLI

Starting at $33,215.00

Please see our incentives page for available current offers

Additional Vehicle Information

  • Features
  • Specs
  • Packages

Features

Features

  • Comfort
  • Technology
  • Exterior
  • Safety
  • Mechanical
  • Interior

Comfort

Comfort Features

Dash trim leatherette
Floor mat material carpet
Heated steering wheel
Steering wheel trim leather
Armrests rear center with cupholders
Floor mats rear, front
Floor material carpet
Shift knob trim aluminum
Door sill trim illuminated scuff plate
Foot pedal trim stainless steel
Door trim leatherette

Convenience Features

Wireless charging station front
Gesture infotainment controls
Adaptive stop and go cruise control semi-automatic
Autonomous lane guidance lane centering
Power outlet(s) USB-C front, 12V front
Cupholders front, rear
Memorized settings 3 driver, climate control, driver seat, side mirrors
Steering wheel tilt and telescopic
Adaptive cruise control
One-touch windows 4
Reading lights front, rear
Power steering variable/speed-proportional
Cargo area light
Multi-function remote panic alarm, vehicle and key memory, proximity entry system, trunk release
Power windows lockout button
Overhead console front
Steering wheel mounted controls audio, cruise control, phone, multi-function, paddle shifter, voice control
Push-button start
Vanity mirrors dual illuminating
Assist handle rear, front
Remote engine start
Center console front console with armrest and storage
Rearview mirror auto-dimming
Footwell lights color-adjustable
Ambient lighting color-adjustable
Storage sunglasses holder, door pockets, accessory hook

Air Conditioning

Front air conditioning automatic climate control
Front air conditioning zones dual
Rear vents second row
Air filtration

Technology

Audio System

Premium brand Beats
Radio voice operated, touch screen display, AM/FM, HD radio
Auxiliary audio input Bluetooth, USB, iPod/iPhone
Antenna type diversity, mast
Subwoofer 1
Total speakers 8
Watts 400
Radio data system
Digital sound processing
Speed sensitive volume control
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Wi-Fi hotspot
Smart device app function vehicle location, maintenance status, lock operation, horn/light operation, engine start, maintenance scheduling, security event/collision alert
Driver assistance app roadside assistance
Smart device app compatibility Car-Net, Amazon Alexa
Wireless data link Bluetooth
Hands-free phone call integration voice operated

In Car Entertainment

Connected in-car apps Google POIs, Google search, app marketplace integration, Amazon Alexa
Infotainment screen size 8 in.
Smartphone integration wireless Apple CarPlay, wireless Android Auto
Infotainment MIB3

Instrumentation

Customizable instrument cluster
Instrument cluster screen size 10.25 in.
Warnings and reminders lamp failure, low oil pressure, coolant temperature warning, low fuel level, low washer fluid, maintenance due
Gauge boost, tachometer
Clock
Compass
Digital odometer
External temperature display
Multi-function display
Fuel economy display MPG, range
Trip odometer

Exterior

Roof

Moonroof / Sunroof tilt/slide, one-touch open/close, anti-trapping, remotely operated, power glass, sliding sunshade

Lights

Daytime running lights LED
Taillights LED
Headlights auto high beam dimmer, LED, auto delay off, auto on/off
Exterior entry lights approach lamps

Tires and Rims

Spare tire size temporary
Tire type all season
Spare tire mount location inside
Spare wheel type steel
Tire Pressure Monitoring System
Wheels aluminum alloy with painted accents

Exterior Features

Ground effects/lower spoilers
Front bumper color body-color
Mirror color body-color
Door handle color body-color
Exhaust tip color chrome
Grille color black, accent
Rear bumper color body-color
Exhaust dual tip
Window trim black

Windows

Window defogger rear
Front wipers speed sensitive, variable intermittent, rain sensing
Power windows safety reverse

Safety

Safety

Rearview monitor in dash
Cross traffic alert rear
Pre-collision warning system audible warning, visual warning, pedestrian detection
Lane keeping assist
Automatic emergency braking rear, front pedestrian, front
Lane keeping assist with blind spot integration
Impact sensor post-collision safety system, door unlock, fuel cut-off, alert system
Child safety door locks
Child seat anchors LATCH system
Safety brake pedal system
Emergency interior trunk release
Camera system rearview
Automatic hazard warning lights
Blind spot safety sensor/alert
Lane deviation sensors
Crumple zones front, rear

Airbags

Airbag deactivation occupant sensing passenger
Side airbags front
Front airbags dual
Side curtain airbags front, rear

Security

Anti-theft system alarm, vehicle immobilizer
Power door locks auto-locking

Mirrors

Side mirrors integrated turn signals, heated
Side mirror adjustments power, manual folding, reverse gear tilt

Mechanical

Drivetrain

Drive mode selector
Axle ratio 4.17
Limited slip differential front
Locking differential front

Engine

Auto start/stop
Battery saver
Battery maintenance-free
Alternator 140 amps

Brakes

Painted brake calipers
Rear brake type disc
Front brake width 1.2
Brake drying
Rear brake diameter 11.8
Rear brake width 0.5
Front brake diameter 13.4
Front brake type ventilated disc
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes
Electronic parking brake auto off
Cornering brake control

Suspension

Front suspension classification independent
Rear suspension classification independent
Front struts MacPherson
Rear suspension type multi-link
Rear spring type coil
Front stabilizer bar
Rear stabilizer bar
Front spring type coil
Driver adjustable suspension ride control
Active suspension
Front suspension type lower control arms
Suspension control electronic
Tuned suspension sport
Rear shock type gas
Front shock type gas

Stability and Traction

Stability control
Traction control
Hill holder control

Interior

Seats

Upholstery accents contrast stitching, two-tone, perforated
Driver seat power adjustments height, 8, lumbar, reclining
Driver seat ventilated, heated
Passenger seat heated, ventilated
Rear headrests 3, adjustable
Passenger seat manual adjustments 4, reclining
Rear seat folding split, one-touch fold flat
Front headrests 2, adjustable
Upholstery leather
Rear seat type 60-40 split bench
Front seat type sport bucket

Steering

Steering ratio 10.6
Turns lock-to-lock 2.1

Seatbelts

Seatbelt pretensioners front
Seatbelt force limiters front
Emergency locking retractors rear, front
Seatbelt warning sensor front
Rear seatbelts 3-point
Front seatbelts 3-point

Specs

Specs

Drive Type

Drive Type FWD

Seating

Standard Seating 5
Max Seating 5
Head Room (front) 37.9 in
Head Room (rear) 37.2 in
Hip Room (front) 53 in
Hip Room (rear) 51.4 in
Shoulder Room (front) 55.9 in
Shoulder Room (rear) 54 in
Leg Room (front) 41.1 in
Leg Room (rear) 37.4 in
Seating Rows 2

Measurements of Size & Shape

Length 186.9 in
Width 80.2 in
Width (without mirrors) 70.8 in
Height 57.3 in
Wheelbase 105.6 in
Ground Clearance 5.2 in
Angle of Approach 14.5 degrees
Angle of Departure 16.3 degrees
Track Width (front) 60.6 in
Track Width (rear) 60.9 in
Break-over Angle 15.3 degrees

Measurements of Weight

Gross Vehicle Weight Rating 4365 lbs
Gross Vehicle Weight Range 4001-5000 lbs
Curb Weight 3311 lbs

Truck Specifications

Max Payload 937 lbs

Interior Dimensions

Cargo Volume 14.1 cu ft
Passenger Volume 93.9 cu ft

Performance Specifications

Aerodynamic Drag 0.31 Cd
Turning Circle 36.7 ft

Fuel Tanks

Fuel Capacity 13.2 Gallons

Wheels and Tires

Front Tire Type P225/45R18 91H
Front Wheel Diameter 18.0 x 7.5 in
Rear Tire Type P225/45R18 91H
Rear Wheel Diameter 18.0 x 7.5 in

Packages

1 Packages Available

expand/collapse
GLI Black Package
$650

Includes 18\" black painted alloy wheels w/ all-season tires, black side mirror caps and black trunk lid lip spoiler.

Green Score

EPA Green Score ( California LEV-III SULEV30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
6
1
6
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 3 Bin 30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
6
1
6
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Crash-Test Ratings

2025 Volkswagen Jetta GLI 4 DR FWD

Overall
Full StarFull StarFull StarFull StarFull Star
Front Crash Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Driver
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Passenger
Full StarFull StarFull StarFull StarEmpty Star
Side Crash Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Driver
Full StarFull StarFull StarFull StarFull Star
Side Barrier Passenger
Full StarFull StarFull StarFull StarFull Star
Side Pole Driver
Full StarFull StarFull StarFull StarFull Star
Side Combined Front
Full StarFull StarFull StarFull StarFull Star
Side Combined Rear
Full StarFull StarFull StarFull StarFull Star
Rollover
Full StarFull StarFull StarFull StarEmpty Star

Awards

Award
Editors Choice Awards: Cars (2025 Model)
- Car And Driver

Dealership Information

Current Inventory

There are currently no 2025 Volkswagen Jetta GLI Autobahn 4dr Sedan 7A for Sale in inventory

Disclaimer

The Lifetime Powertrain Warranty is available on eligible vehicles and applies only to 2017 and newer models with fewer than 100,000 miles. Qualifying vehicles must have a clean title and cannot be luxury or modified vehicles. This warranty covers powertrain components, including turbos, superchargers, hybrid, and electric engines, with no dollar limitations on claims. Over $1 million in claims has already been paid under this program, demonstrating its proven value. The warranty is valid nationwide and does not require services to be performed at Strong VW for customers residing more than 50 miles from the dealership. The Lifetime Powertrain Warranty and associated VIP benefits, including Lifetime Car Washes, Paint Touch-Ups, Dent Repairs, Windshield Repairs, Loaner Cars, and access to a personal VIP concierge, are provided at no additional cost for eligible customers. Pricing Details: The advertised sales price is contingent on dealer-arranged financing of 90% of the vehicle’s sales price through preferred lenders at a non-subsidized rate. Additional trade-in bonuses may apply. Sales price does not include sales tax, license, title, documentation fees, or dealer-installed accessories. Sales price cannot be combined with other offers. While every effort is made to ensure the accuracy of vehicle details, errors may occur due to information provided by multiple data sources. Customers are strongly advised to confirm all vehicle details and terms directly with the dealership. The dealer is not responsible for inaccuracies in the listed data. First come, first served. Additional terms and conditions may apply. See store for full details.

Testimonials

leslie miller
leslie miller
GOOGLE
1-31-2026
Full Star Full Star Full Star Full Star Full Star
Lisa Morey
Lisa Morey
GOOGLE
1-31-2026
Full Star Full Star Full Star Full Star Full Star

Customer Service was exemplary. My experience was wonderful. I was well taken care of from the moment I stepped into the lot. Communication about the sale and after the sale was also appreciated. Thanks Strong VW (and Tim and Cameron)

Richard Zahn
Richard Zahn
GOOGLE
1-31-2026
Full Star Full Star Full Star Full Star Full Star

I helped to get my son’s Golf in for service. I was able to schedule an appointment within a few days and the folks I spoke to on the phone were friendly and helpful, as was our service advisor Eli. The costs were reasonable as well. All around a good experience!

Hank Louis
Hank Louis
GOOGLE
1-30-2026
Full Star Full Star Full Star Full Star Full Star
Russell Payne
Russell Payne
GOOGLE
1-30-2026
Full Star Full Star Full Star Full Star Full Star

We were looking for a new car, David Keith explained the features of the Jetta we looked at. It was very informative. He explained the financing options and the benefits of each one. This was a wonderful experience, and I will reccomend Strong Volkswagen to all my friends and neighbors. I took my Jetta into Strong's service department for a emissions repair. Mike Watson, the service adjuster, did an excellent job working with the service conrtact people. The "Check Engine" light is out, and every thing runs just fine. Thanks Mike!

Atticus Potter
Atticus Potter
GOOGLE
1-30-2026
Full Star Full Star Full Star Full Star Full Star

Really nice dealership, All the employees were super helpful and friendly got my service done quickly.

David Smith
David Smith
GOOGLE
1-30-2026
Full Star Full Star Full Star Full Star Full Star
Dana Ball
Dana Ball
GOOGLE
1-30-2026
Full Star Full Star Full Star Full Star Full Star

Buying my third VW Atlas was a great experience. It does take time to complete the buying process but I enjoyed working with Strong VW. I bought two other vehicles from Strong and glad to return.

Jhony Antonio Quiroz Perez
Jhony Antonio Quiroz Perez
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) Excellent service. Having staff who speak Spanish makes everything much easier when I visit to have my Volkswagen serviced. Thank you so much! (Original) Excelente atención.. el hecho de tener personal que habla español me facilita todo con respeto a las visitas para realizarle los servicios a mi Volkswagen.. muchas gracias de verdad..

Dan Flogaus
Dan Flogaus
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Full Star

Did a good job on the car, took longer than expected, but they were able to remediate that by finding a way for me to pick it up the same day.

Christy GMZ
Christy GMZ
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Full Star

Eli was personal and professional. He was patient and answered all my questions. He explained the importance of the periodic maintenance checks, thanks.

Travis Hurst
Travis Hurst
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Full Star

Good Service

abi staggs
abi staggs
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Full Star

Everyone here was very kind and helpful!

Emily Tanner
Emily Tanner
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Full Star
Kaylee Bell
Kaylee Bell
GOOGLE
1-28-2026
Full Star Full Star Full Star Full Star Full Star

Great experience!!

Emmett Murphy
Emmett Murphy
GOOGLE
1-28-2026
Full Star Full Star Full Star Full Star Full Star

all good was expensive

Lena Gallegos
Lena Gallegos
GOOGLE
1-28-2026
Full Star Full Star Full Star Full Star Full Star

I had a great experience ! My sales person was awesome. Very helpful!

Joseph Rubini
Joseph Rubini
GOOGLE
1-27-2026
Full Star Full Star Full Star Full Star Full Star

Friendly, competent and on time! Thanks

mike knight
mike knight
GOOGLE
1-27-2026
Full Star Full Star Full Star Full Star Full Star
Cristela Munoz
Cristela Munoz
GOOGLE
1-27-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) Very friendly and efficient staff (Original) Un personal muy amable y eficiente

Michael Van Oosten
Michael Van Oosten
GOOGLE
1-26-2026
Full Star Full Star Full Star Full Star Full Star
Jolene Allenbach
Jolene Allenbach
GOOGLE
1-26-2026
Full Star Full Star Full Star Full Star Full Star

They\nAlways get me in quickly to get my car washed.Even though I don't have the time to come for the hand wash part , they run my car through the machine , which is still helpful.

Perry Carter
Perry Carter
GOOGLE
1-26-2026
Full Star Full Star Full Star Full Star Full Star

My experience at Volkswagen was great. They were very attentive to my needs completed The service as scheduled very friendly very thorough

Tyler Williams
Tyler Williams
GOOGLE
1-24-2026
Full Star Full Star Full Star Full Star Full Star

Staff was great. Worked to get me qualified.

Matthew Stringham
Matthew Stringham
GOOGLE
1-24-2026
Full Star Full Star Full Star Full Star Full Star

Thanks! For your help, I will always be a Strong VW customer. They are good to their customers

David Schmidt
David Schmidt
GOOGLE
1-24-2026
Full Star Full Star Full Star Full Star Full Star
Elena Budko
Elena Budko
GOOGLE
1-24-2026
Full Star Full Star Full Star Full Star Full Star

Very educated and professional stuff, precise and honest explanation of services, pleasant and comfortable environment. I take my car there for many years, and always have a positive experience. Highly recommend!

David Allred
David Allred
GOOGLE
1-23-2026
Full Star Full Star Full Star Full Star Full Star

Some the very best customer service I have ever experienced. Prompt knowledgeable friendly.. I really like this dealership! Whenever you walk in you feel comfortable, that’s rare in today’s world.

Jason Powell
Jason Powell
GOOGLE
1-22-2026
Full Star Full Star Full Star Full Star Full Star

Friendly and efficient. Love Strong VW

Ricardo Torres
Ricardo Torres
GOOGLE
1-22-2026
Full Star Full Star Full Star Full Star Full Star

No issues and took care of us in the best possible way.

Davi West
Davi West
GOOGLE
1-22-2026
Full Star Full Star Full Star Full Star Full Star
Larry C
Larry C
GOOGLE
1-22-2026
Full Star Full Star Full Star Full Star Full Star
Sahil Sangroya
Sahil Sangroya
GOOGLE
1-22-2026
Full Star Full Star Full Star Full Star Full Star

I recently bought new volkswagen Jetta And i was helped by Teron .He was so friendly and very personable.Most of the time,car salesmen can be pushy but not Teron .i had a great experience with Teron.i would give 10 stars if they would let me.

Emily Lawrence
Emily Lawrence
GOOGLE
1-20-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original)

Debby Esenberg
Debby Esenberg
GOOGLE
1-20-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) Ismael was absolutely amazing. He got me into the car that I wanted and it was pretty painless. Everyone at Strong VW was wonderful to work with.

Kenzie Cluff
Kenzie Cluff
GOOGLE
1-18-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) I cannot say enough good things about my experience with Billy Meade at Strong Volkswagen in Salt Lake City. I originally went in hoping to see if there was any way to lower my payment on my 2024 VW Atlas Cross Sport, and what turned into a very long and eventful day ended in the best possible outcome—all thanks to Billy. From the very beginning, Billy was incredibly kind, patient, and genuinely invested in helping me find the best option for my situation. The bank caused several issues and delays with approval, and the process took much longer than expected, but Billy never once made me feel like a burden or rushed. He consistently checked in with me, kept me updated every step of the way, and reassured me through the frustrating parts of the process. That level of communication and care truly meant so much. Billy went above and beyond trying every possible option to help me, and his professionalism and positive attitude never wavered—even during a stressful and drawn-out process. In the end, I drove away in a 2025 Jetta SEL, and I couldn’t be more thankful or excited. If you’re looking for someone who is honest, hardworking, patient, and truly cares about their customers, Billy Meade is your guy. I am so grateful for everything he did for me and highly recommend working with him at Strong Volkswagen. This was hands down one of the best car-buying experiences I’ve had because of him. Thank you, Billy! 🚗✨

Breanne King
Breanne King
GOOGLE
1-18-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) Great service! They were quick and the wait was comfortable. They also help with a ride somewhere close if you don’t want to wait.

Devin Hess
Devin Hess
GOOGLE
1-18-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original)

Shelly
Shelly
GOOGLE
1-29-2026
Full Star Full Star Full Star Full Star Empty Star

Friendly service. Didn't play games with pricing. They allow you to finance where you want instead of making you use their financing for 6 months like they did in the past.

Ron Palmer-Leger
Ron Palmer-Leger
GOOGLE
1-23-2026
Full Star Full Star Full Star Full Star Empty Star

I’ve been going to Strong for many years and have appreciated the service and helpfulness of the entire staff

Aryan Passari
Aryan Passari
GOOGLE
1-23-2026
Full Star Full Star Full Star Empty Star Empty Star

Service was pretty good. The service provider was pretty blunt and looked uninterested in providing the service. For example- Not providing any additional context on the service, what was done, what we can do better, even after asking couple times.

Jake Bodily
Jake Bodily
GOOGLE
1-22-2026
Full Star Full Star Full Star Empty Star Empty Star

Pretty good. After a week I did have to call in to find out about my car due to them not calling me. They had forgotten to call me but other than that pretty smooth

Cole Houghton
Cole Houghton
GOOGLE
1-21-2026
Full Star Full Star Full Star Empty Star Empty Star

(Translated by Google) undefined (Original) We ended up getting a lease through Strong a few years ago. The onboarding process was great. The issue we ran into was that it is extremely hard to get in touch with anybody there. There were multiple times where they would reach out to me through what I assume was a marketing email, but could never get in touch with anyone regarding the material the sent me. Any time I did get in touch with them, they seemed genuinely bothered by my questions. Even down to a couple of weeks ago when our lease was ending. One of their salespeople reached out to me to chat through my options. They stressed that this was “extremely time sensitive” then never responded. I reached out to them to ask for the information they said they would send over to me. Again, onboarding was great, but don’t expect great customer service after you sign the sales contract.

Sam Lemon
Sam Lemon
GOOGLE
2-1-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I actually went here once and got a bad vibe from the work culture and employees, fast forward to two years later and I see one of their employees making a joke about the state of the world in order to make a sale on tik tok. I’m so glad I went and purchased a car somewhere else, I would have hated to give my money to someone like that. It brings the values of the cars down. When I want to buy a car and make a huge life changing purchase, I want to do it with people I trust, not with people trying to make a quick buck. I want a company that hires people with good values and integrity, that’s someone I would trust with that large of a life decision. Someone dealing with a huge sale like that shouldn’t be goofing off in Tik tok, let alone being extremely Insensitive. I hope this company will improve but I don’t think I’ll be coming back ever.

Plus Queen
Plus Queen
GOOGLE
1-31-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Creating Tiktoks mocking the state of our country is probably not the best marketing plan.

Val H
Val H
GOOGLE
1-31-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Went and got my oil changed. Ten minutes after picking up my car, I noticed a scratch on my steering wheel. Contacted them right away, they told me to provide a photo, I did, then they instructed me to bring it in so they could look at it. After bringing it in, they informed me they wouldn't do anything about it. Insinuated I did it with a ring, I don't wear rings. Very disgusted with how I was treated.

Jay West
Jay West
GOOGLE
1-28-2026
Full Star Empty Star Empty Star Empty Star Empty Star
Jared Nyman
Jared Nyman
GOOGLE
1-23-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Conned into paying $700 for an alignment and brake fluid flush when all I wanted was the free two-year maintenance check. Shame on me, I guess. Showed up and there was no record of my appointment. Two hour service took over 5 hours. The alignment wasn't even completed successfully; the car has barely 5000 miles on it so it isn't like there's any crazy wear but somehow they couldn't get some part into proper alignment. I explicitly told them not to wash the car and they still put it through the auto-wash, messing with my PPF. The service reminder alert is still coming up in my car, so now I'm not even sure they actually did the one thing I came in for. Edit: the service manager called to gaslight me and tell me that they did not wash my car. He said they didn't have a record of washing it and didn't see any video of it being washed. But I think I know how dirty my car was before and after the service. I took the time to go inspect my car further and found that the air filter was not replaced. I'm looking at the maintenance schedule for my car and it states that the air filter should be changed at 2 years. So who knows what they actually did with my car. The maintenance schedule also states that the brake fluid should be changed starting at 3 years so the upcharge on that service was completely unnecessary, assuming they even performed it. I see now on the inspection sheet they gave me that literally everything in the "multi-point inspection" was marked as "not applicable". So they literally took my car for a full day, charged me $700 for an incomplete alignment, unnecessary brake flush, potentially scuffed up my PPF, and didn't even actually do the one thing I wanted them to do when I brought it in. I'm livid.

Jennifer Watt
Jennifer Watt
GOOGLE
1-22-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Absolutely the worst dealership I have ever dealt with, but I hear that all VW dealership are terrible. They are not helpful, asked me to come drive my car with them (hello, I’m not a mechanic). The VW I’d.4 has so many problems, that you have to constantly have it in the shop and therefore experience the absolutely horrendous service experience every time. The rudeness and condescending nature and having them act like it’s my fault that this car is a piece of crap.

J.W. Craven
J.W. Craven
GOOGLE
1-22-2026
Full Star Empty Star Empty Star Empty Star Empty Star

My experience with the service department was terrible. I brought my Passat in to be diagnosed, as it had a warning light on. When I picked it up and drove away the light immediately came on again. I returned it to them to see what the issue was? So come to find out they charged me 800.00 to fix something that didn’t need to be repaired and ended up having do another repair. I was talked to like a child by the service advisor “Mikel”, and blamed some how for them fixing the wrong thing.. HE LITERALLY BLAMED ME FOR HIS AND THE REPAIR TECHS MISTAKE… They did end up fixing the other part and not charging me for labor for an additional $75. However it seems like the $30 part (what actually repaired the car) would have been much less in labor than the $800 I had to pay (for the unnecessary repair) not including the $75 additional. No apologies were given and no refunds were offered. I would never recommend this dealer for service. Edit: How about actually helping the customer with their problems???? Instead of saying “we will handle it”???!!

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